Shipping policy

Shipping Policy

VANTIS currently ships to eligible destinations within the United States. Address eligibility and available shipping options are confirmed at checkout.

Order Processing

Orders are typically processed within 1–3 business days, Monday through Friday, excluding holidays. Processing time is separate from transit time. You will receive an email when your order has shipped.

Shipping Cost

Standard shipping is free on eligible U.S. orders. Any available shipping method or charge will be shown before you complete checkout.

Estimated Delivery

Estimated transit time is 7–15 business days after dispatch. Most orders therefore arrive approximately 8–18 business days after purchase, including processing. These are estimates, not guarantees. Weather, carrier delays, address issues, holidays and destination may affect delivery.

Tracking

When your order ships, we will email a tracking number. Tracking information may take 48–72 hours to update after the carrier receives the parcel. You can also check your shipment on our Track Your Order page.

Address Accuracy

Please review your shipping address before submitting your order. If you notice an error, contact support@vantisessentials.com immediately. We cannot guarantee an address can be changed after processing begins, and we are not responsible for delays caused by an incorrect or incomplete address supplied at checkout.

Split Shipments

Items in the same order may ship separately from different fulfillment locations. If this happens, you may receive more than one tracking number at no additional standard shipping cost.

Delayed, Lost or Damaged Shipments

If tracking has not updated for an extended period, your parcel is significantly overdue, or it arrives damaged, email us with your order number. For damage, include clear photos of the parcel and product so we can review the issue with the carrier.

Marked Delivered but Not Received

Check the delivery location, household members and nearby areas, then contact the carrier using the tracking number. If the package still cannot be located, email us so we can assist with an investigation.

Contact

Email: support@vantisessentials.com
Support hours: Monday to Friday
Typical response time: 1–2 business days